Help and contact
Answers to common questions, and how to reach us.
For people looking for help
Is Ankomly a visa agency?
No. Ankomly is a platform. Licensed lawyers and consultants advise you directly, and you agree the price and payment with them. We check their licences.
Do I need an account?
Not for searching, the situation check or your residence status on this device. To post a case, receive offers or see your status on your phone too, you confirm your email once with a code. There is no password.
Who sees my case?
Only verified experts licensed for that topic and country, or the one expert you send it to. They do not see your name or email. Only the expert whose offer you accept sees your first name.
What does it cost?
Searching and getting offers is free. You pay the price of the offer you accept, directly to the expert. Official fees go directly to the authority.
What if no expert answers?
Try a related topic or another country, or send your case to a specific expert from their profile. Until then, the situation check shows what you can already do yourself.
My residence permit is running out. What now?
Add it to “My residence status”. You get reminders 12, 6 and 2 weeks before it ends, a letter to apply in writing in time, and what to do while you wait. Applying before it ends usually keeps your current rights while the office decides; a lawyer can check your case.
Is my data safe?
Your data is stored in the EU (Frankfurt). Documents are encrypted, and only you and the expert you chose can open them. You can delete your account and everything in it at any time.
Do I need to speak German?
No. Use Ankomly in Urdu, Arabic, Farsi, Turkish, Ukrainian, Russian, German or English, and choose experts who speak your language.
I am from an EU country. Do I need a visa?
No. Citizens of EU countries, Norway, Iceland, Liechtenstein and Switzerland can live and work in Germany without a visa or work permit, so never pay anyone for one. The situation check has a plan for EU citizens: work, family and benefits.
How do I delete my account?
Sign in, open your profile and choose “Delete my account”. Your cases, messages, documents and saved permits are deleted with it.
For lawyers and experts
How do I join?
Apply on the “For lawyers” page. We check your licence before your profile goes live.
What does it cost?
Free during the founding phase. Later at most a fixed monthly membership, never a commission per case.
How do I change my licence details?
Write to us. Changes to your name, profession, chamber or countries need a new check; you can change everything else on your desk.
Report a problem
Every expert profile, case, offer and message has a “Report” link. Use it for scams, promises of a guaranteed visa, advice without a licence, abuse or wrong information. Reports are seen only by our administrators, and we look at every one.
If you are in danger, call the police on 110. In a medical emergency, call 112.
Contact us
Email: [to be completed]
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We cannot give legal advice by email. For advice on your situation, post a case and choose a verified expert.